Easy FAQ: How does this ethical shop work?

If you are based in the UK or Europe, you’ve got free shipping. For clarity, here’s a list of all European countries this applies to:

• A, B, C–Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
• D, E, F–Denmark, Estonia, Faroe Islands, Finland, France
• G, H, I, J–Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey
• L, M, N–Latvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
• P, S–Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden
• U, V–Ukraine, United Kingdom, Vatican City

We currently offer shipping to the UK, Europe, the USA, Japan, Canada, Australia and New Zealand. We will continue to work to offer shipping to anybody located in other regions and countries. If you live elsewhere and really love our products, shoot us a message and we’ll do our best to make it work!

Remember that we have adopted a sustainable made-to-order (aka, slow fashion) production model to minimise waste from our supply chain. Thus, an order normally takes 3 to 7 days to process. Following, this is shipped to you.

Your order’s estimated shipping time is:

• UK: 2 – 8 business days
• Europe: 2 – 8 business days
• USA: 9 – 21 business days
• Japan: 5 – 10 business days
• Other: 9 – 25 business days

Your order will be fulfilled and shipped to you from Birmingham, Barcelona or Riga, whichever is closer and results in an even lower carbon purchase.

First of all, follow these steps:

• Check your shipping confirmation email and make sure there are no mistakes in the delivery address.
• Ask your local post office if they have your parcel.
• Check with your neighbours if the parcel has been left with them.

If your delivery address was correct and you are unable to locate your parcel, please get in touch with us at hello@konsciouskind.com with your order number (add this to the email subject line) or through Facebook chat. If this was incorrect, we can reship the parcel to you. Please, not that reshipping charges may apply.

Always double check your address during checkout for a smooth delivery.

You will receive a tracking link via email when your order ships out.

To help us resolve this for you quickly, please email us at hello@konsciouskind.com within a week of receiving your parcel. Please, include the following:

• Order number (add this in the email subject).
• Photos of the damage.
• Any other details you may have about your order.

We’ll then get back to you with a resolution as soon as possible.

Yes, you can change the details in your order before it’s fulfilled. That includes the items you have ordered or the delivery address.

Email us at hello@konsciouskind.com or chat with us through Facebook as soon as possible to ensure your desired changes can be applied in time. We will check with our fulfilment partner and get back to you promptly.

Yes, you can cancel your order before it’s fulfilled and shipped out by contacting us. Please, note that if your order is already being or has processed steps when you contact us, we will be unable to cancel the order without incurring charges.

Yes, of course! We accept returns in the highly unlikely case you notice an issue with your order such as damage or defects. We say highly unlikely because all orders go through a 3-step quality check before shipping.

Note, however, we cannot accept returns for buyer’s remorse without incurring additional charges as your item has been made to order.

Remember that we have adopted a sustainable made-to-order production model to minimise waste from our supply chain. This means we are unable to offer exchanges unless your order has any defects or is mislabelled without incurring additional charges.

If you are unsure which size would fit you better, check our sizing charts. You can find these in each product’s description section.

Well, of course! Your card payments are processed by Stripe, a secure payments provider used by nearly 2 million websites so you are always going to be protected.

Additional customs and tax fees may occur on international orders. Note that this is out of our control.

Customs policies vary widely for every country, so please check with your local customs office to see if they will apply duties or taxes to your order.