1. General

1.1. These terms and conditions (‘Terms’) describe your rights and obligations in relation to this website with address konsciouskind.com (‘Site’) and any goods purchased through the Site. Only these Terms shall apply.
1.2. Please read them carefully and ensure you agree with them prior to using our services. You may also have other rights granted by law and these Terms do not affect these. Do not hesitate to contact us is there is anything you do not understand.
1.3. The Site is operated by the Konscious Group Ltd (‘we’, ‘our’ or ‘us’). Our Company Number is 13476888 and our Registered Office is Kemp House, 128 City Rd, London, UK, EC1V 2NX.
1.4. We may review and update the Terms at any time. These changes will be noticed on the Site. As you continue to use the Site after notice, you will be bound by the updated Terms.

2. Site use

2.1. The site content and its copyright are owned by or licensed to us. You can view or print individual pages for your own personal use. For any other uses, you must seek our prior written permission.
2.2. All graphical and textual descriptions we publish or display in our Site are issued as guides and should only be used as such. These do not form a part of our Terms.
2.3. We reserve the right to change the Site without notice and reserve the right to improve or modify designs without prior notification.
2.4. We also reserve the right to suspend, restrict or terminate your use of this Site at any time.

3. Products

3.1. In line with our on-demand supply model, a product is tailor-made to your specification, including design and size (if applicable), when you place an order.
3.2. We describe and represent the products available in our Site as accurately and comprehensively as possible to the best of our abilities.
3.3. Note that product characteristics such as colour may vary slightly due to differing graphic display capabilities in different devices.
3.4. We reserve the right to change our product offering without notice and reserve the right to improve or modify designs without prior notification.
3.5. We also reserve the right to remove any products from our catalogue at any time.

4. Orders

4.1. You place an order when you add products from our catalogue to your basket, provide your details for shipping and payment, and submit these details at checkout. Our Site will guide you through this process.
4.2. It is important that you carefully review your order and confirm you are happy with it, including the delivery address, before you place the order and pay for it.
4.3. A contract is formed between you and us when you place an order, we have received payment in full and have accepted the order.
4.4. As you place an order, you are explicitly accepting the Terms outlined in this document.
4.5. When you place an order, you are committing to purchasing the goods and allowing us to use your personal details for the purpose of supplying you the goods. The latter includes passing your information to our fulfilment and shipping providers.
4.6. You will be notified when your order has been accepted via email.
4.7. We accept international orders on the following basis:
4.7.1. Additional customs and tax fees may occur. These are out of our control so any additional charges for customs, import clearance and any other handling charges must be paid by you.
4.7.2. Customs policies vary widely for every country so you should contact your local customs office for information on the matter.
4.7.3. When placing an order, you become the importer by default and will be responsible for all entry legal compliance including documents, procedures and obligations required by customs border protection of the country where you are receiving the products.
4.7.4. Note that cross-border deliveries may be subject to inspection by opening by customs authorities.
4.7.5. A list of countries we accept orders from and deliver to can be found in our FAQ page. Note that this may be updated without prior notice. Thus, you should always check this list before placing an order.
4.8. Note we may reject your order at our discretion should the need to do so arise. In this instance, you will not be charged, or your payment will be refunded.

5. Payment

5.1. We use the following secure third-party payment providers and, to process your payments:
5.1.1. Stripe.
5.1.2. PayPal.

6. Pricing

6.1. Our prices include a 20% VAT (Value Added Tax) in line with the UK’s current legislation.
6.2. The cost of transporting goods is based on shipping location. This will be added to the cost paid by you unless special promotional offerings such as free shipping are applicable.

7. Shipping and delivery

7.1. After you place an order and this is accepted, this needs to be fulfilled and shipped to you. Fulfilment takes 2-7 days to process. Shipping time varies depending on your location. Estimate delivery times can be found in our FAQ page. Note that these may be updated without prior notice.
7.2. Shipping tracking information will be provided to you when your order is shipped out.
7.3. If you are not at home when the delivery is attempted and this cannot be completed, the courier may leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
7.4. If the shipment goes unclaimed, this will be returned to the warehouse. In this event, we will ask you if you would like your order to be reshipped to you. Note that handling and reshipping costs may apply. Should you fail to reply to us within a week of us contacting you, the order may automatically be cancelled without the right to a refund. Where additional handling and reshipping costs apply, their payment may be done via bank transfer within a week of us contacting you and providing you with the payment details.
7.5. It is your responsibility to ensure the details, including delivery address, you provide when placing an order are correct. Should these be incorrect, unclear, or insufficient for the courier to deliver your order, this may be returned to the warehouse. We will contact you for you to provide correct address details so that your order can be reshipped to you. Note that reshipping costs may apply.
7.6. If your order has been lost in transit, thus not been delivered, you must inform us within 4 weeks of your estimated delivery date. We will offer to fulfil and ship a new order. You shall use your tracking number and/or contact the courier to learn about your order shipping status and/or to try locating the lost order.
7.7. Note that we are not responsible for delays out of our control in line with 8.6 from these Terms.

8. Changes

8.1. Should you wish to make a change to your order, you will need to contact us directly. Note that this may not be possible depending on the processing stage of your order. If this is possible, we will inform you of so, as well as of any implications in the cost or supply time. Before implementing the change, you will need to confirm you accept the implications and would like us to proceed. Should your proposed change not be possible due to the order status, the order contract will continue to apply.
8.2. Should we need to implement any changes to any order you may have placed, we will let you know prior to proceeding and give you the option to cancel the order and receive a refund.
8.3. In our Site catalogue, we attempt to only show items that are available. However, should this not be the case after an order is place, we will let you know and give you the option to modify or cancel your order.

9. Exchanges and refunds

9.1. We offer exchanges or refunds for faulty products.
9.2. You should inspect your order and the items within as soon as you receive them for defects, damage, or mislabelling. Should you find any of these and wish to ask for an exchange or a refund, you must:
9.2.1. Via email, tell us within 14 days of receiving the items, before removing any labels or wearing the item.
9.2.2. Use the following format in your email subject line: Order ABCDEF Exchange/Return Request, where ABCDEF is replaced with your order ID number.
9.2.3. Provide a detailed description of the product fault you may have found.
9.2.4. Provide photographic evidence.
9.3. We will retrospectively cover the basic costs for return shipping or provide you with a shipping label if we have offered you either an exchange or a refund when we have received the unworn labelled items back from you.
9.4. Refunds will be made to you within a fortnight of you accepting our offer for a refund.
9.5. We cannot accept exchanges or returns for buyer’s remorse. That is, products that are not faulty or misrepresented. As stated in section 3 of these Terms, the products we offer are made on-demand to your specification. As such, these are exempt from the right to cancel outlined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

10. Cancellations

10.1. Our right to cancel your order:
10.1.1. Should we require additional information from you to complete your order, we will contact you. If you fail to respond or to provide this within a reasonable timeframe, we reserve the right to cancel the order at our discretion. Note, depending on the order status and the cause for any changes, you may or may not be eligible for a refund.
10.1.2. Also, under the conditions stated in 7.4.
10.2. Your right to cancel your order:
10.2.1. You may decide to cancel your order free of charge prior to the fulfilment process starting. In this event, you should let us know as soon as possible via email. Note that most orders are processed within 1 day of you placing the order.
10.2.2. In the unlikely event there is a significant delay with your order due to unforeseen circumstances and this cannot be delivered to you within 30 days of the estimated delivery date, we will contact you to offer you the opportunity to cancel the order or for you to accept the delay.
10.2.3. Also, under the conditions stated in 8.2 and 8.3.

11. Limit of liability

11.1. We do not limit our liability to you where it would be unlawful to do so. This includes death or personal injury caused by our negligence or fraud.
11.2. We use reasonable skill and care to ensure the information presented to you on this Site is correct and up to date. Note, we cannot guarantee this and shall not be liable for your reliance on inaccuracies or outdated information.
11.3. We use reasonable skill and care to protect any data you may disclose in this Site but will not be liable for any security breach not resulting from our negligence.
11.4. We are not liable for any misuse of the Site.
11.5. We will not be liable to you for any unforeseeable losses.
11.6. Shall circumstances beyond our reasonable control or that of our suppliers or subcontractors occur and have an impact on our offer or performance as described in these Terms, such as but not limited to industrial disputes, strikes, utility service interruptions or failures, wars, terrorism, natural disasters, epidemics, pandemics, new legislation or any other ‘Force Majeure’, these shall be considered as an Excused Performance problem, thus liberating us from any liabilities to you for not performing all or a part of our obligations outlined in these Terms.
11.7. Subject to the clauses above, the aggregate of all liability claims arising in connection with the goods you may purchase from us shall not exceed the price paid by you for these that are the subject of the claim.
11.8. We accept no responsibility or liability for the content or availability of any other sites not under our control with links contained in this Site.
11.9. As set out in these Terms, we disclaim all terms, conditions, representations, and warranties, whether explicit or implicit, to the extent permissible by law.

12. Privacy

12.1. Any personal details you provide to us are kept and processed in accordance with our privacy policy.

13. Communication

13.1. You may contact us via email at hello@konsciouskind.com or through our online contact form for any queries, suggestions, feedback or complaints.
13.2. For any communications regarding your order, please use the following format in the email subject line: Order ABCDEF: Your Subject Title, where ABCDEF is replaced with your order ID number and Your Subject Title is replaced with your query subject.

14. Law and jurisdiction

14.1. The Terms shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute.
14.2. Shall any clause or part of a clause set out in these Terms be held by a Court or other competent authority to not be enforceable, only this shall be considered deleted and not applicable but the rest of the Terms will continue to apply.
14.3. Under the Contracts (Rights of Third Parties) Act 1999, these Terms capture an agreement between us, so no other person or party not part of these Terms shall be entitled to enforce any term of this agreement.
14.4. These Terms, the privacy policy and the cookie policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever. Thus, all dealings, correspondence and contact between us shall be made or conducted in the English language.

15. Other

15.1. You may print a copy of these Terms for your record at any time.
15.2. Product environmental footprint values are based on a desk appraisal.

16. Promotions

16.1. The following terms and conditions are applicable to our Save the Children / Sustainable Christmas Jumpers donation campaign:
16.1.1. 25% of the proceeds of all sales from the “Sustainable Christmas Jumpers” collection will be donated to UK charity Save the Children.
16.1.2. Our “Sustainable Christmas Jumpers” collection comprises all jumpers which include the words “sustainable christmas jumper” within their product title.
16.1.3. This campaign runs from 05/12/2023 00:01 to 12/12/2023 23:59 (British time). To qualify for the campaign, the sale must be submitted within this period.
16.1.4. Proceeds are here defined as our calculated gross profit for the purchased item.

Version 2023.1 (last updated on 22/01/2023)

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